Raworths LLP
Making a complaint Making a complaint

Making a complaint

Business

We act for businesses as well as the people who create, own and invest in them, building long term relationships with our clients to understand the unique challenges and opportunities they face. Our depth of experience and knowledge is focussed on providing practical advice designed to meet all our clients’ business needs.

Individuals & Families

We understand how important your case is, our experienced teams are on hand to provide practical and effective legal advice. With one of the largest teams of lawyers in North Yorkshire we work for wealthy individuals and their families, trusts and family businesses - your needs are at the heart of what we do.

Property

Our Commercial, Residential and Agricultural Property teams have the expertise to help you deal with the opportunities and challenges of the freehold and leasehold real estate market. We have substantial depth of experience of the property world and its demands which gives us the crucial ability to help you achieve your aims.

Resolving Disputes

Disputes are an unavoidable fact of life, but when they happen it is essential to find a quick, effective and practical solution to the situation. Whether your issues are commercial or business related, family or personal, we have the depth of experience, imagination and expertise to help you solve your problems.

We are committed to putting clients first.  Our aim is to listen to understand our clients’ needs and to work with them to help achieve their objectives. We are committed to providing a high quality service and to dealing with all our clients fairly.

We acknowledge that despite our best intentions we may not always get it right.  If at any point you become unhappy or concerned about our service, we need you to tell us about it immediately so that we can do our best to understand and resolve the situation.

Making a complaint to us

If you feel unhappy about any aspect of our service please raise your dissatisfaction with the person who is dealing with your case.  If you think this is inappropriate, please contact the solicitor with overall responsibility for your case.  You will find details in the Confirmation of Instructions Letter received at the start of your case.

If after doing the above, you remain dissatisfied and you wish to make a formal complaint please contact our Managing Partner, Simon Morris.  Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint direct with us first.  If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint

and

  • No more than one year from the date of the act or omission being complained about; or
  • No more than one year from the date when you should reasonably have known there was cause for complaint.

For more information about the Legal Ombudsman contact:

www.legalombudsman.org.uk

Call:     0300 555 0333 between 9am to 5pm

Email:   enquiries@legalombudsman.org.uk

Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority

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Raworths LLP
Eton House, 89 Station Parade,
Harrogate, HG1 1HF
T: 01423 566666    F: 01423 504572
                Raworths LLP
Raworths LLP is a limited liability partnership registered in England and Wales no. OC317670 - VAT regn. no. 169 0313 69. Registered office: 89 Station Parade, Harrogate, HG1 1HF. "Raworths" and "Raworths Solicitors" are trading names of Raworths LLP. We use the word 'partner' to refer to a member of the LLP, or an employee or consultant who is a lawyer with equivalent standing and qualifications. A list of members of the LLP is displayed at the above address, together with a list of those non-members who are designated as partners. Authorised and regulated by the Solicitors Regulation Authority no. 439478.
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